For enterprise SaaS · Now accepting pilots
Org in a Box gives every team in your company a dedicated AI agent. They work inside Microsoft Teams, Slack, and email. They remember your customers, follow your policies, and handle the work that piles up after hours.
#cs–enterprise–emea
Customer Success · 14 members
23
resolved today
11
awaiting approval
98%
csat · 30d
ILLUSTRATIVE · scenes from a Customer Success rollout
Built for the teams already running enterprise SaaS
The platform
Everything below is included in the platform: channels, memory, governance, integrations, observability, and rollout controls. One contract, one bill, one team to call.
01
Native to Microsoft Teams, Slack, email, and the web. No new app to install, no behavior to retrain. Your AI agents show up in the same threads, channels, and inboxes your people already use.
Teams · Slack · Email · iMessage · Telegram · Discord · Web
02
Persistent memory means your agents remember every customer, every account, and every internal process across conversations, channels, and quarters. Each department gets an agent tuned to its work.
Per-team personas · long-term memory · grounded in your knowledge base
03
Single sign-on, role-based access, and a tamper-evident audit trail come standard. The platform deploys inside your own cloud subscription, so your data, prompts, and history never leave your perimeter.
SSO · RBAC · audit log · runs inside your tenant
04
Agents work across time zones, follow up on threads autonomously, and get better with every approved action. The busiest hours for your AI team are the ones when nobody else is online.
Durable, retried automatically · improves from every interaction
05
Connect Jira, Salesforce, Zendesk, GitHub, ServiceNow, and your data warehouse. No rip-and-replace required. Agents read, write, and act through your existing systems of record.
Pre-built connectors · custom APIs · webhook in / webhook out
06
Every action, draft, and resolution is logged with full attribution. CSAT, deflection, hours saved, and per-team ROI roll up to a single dashboard your CFO can read in under a minute.
Per-user, per-team, per-action · exports to your BI
Outcomes · 001
Org in a Box pays for itself in the parts of the business everyone agrees are expensive: customer support, on-call engineering, revenue operations, and the long tail of internal requests that nobody has time for. These are the targets we underwrite with pilot customers.
Numbers below are aggregated from production deployments at mid-market and enterprise SaaS companies between 200 and 5,000 employees. Your mileage will, of course, vary.
63%
Tier-1 ticket deflection
Customer success, first 90 days
4.2×
Faster incident resolution
Engineering on-call
11h
Reclaimed per knowledge worker / week
Across pilot cohorts
9days
Median enterprise rollout
First production agent live
Use cases
Personas, knowledge, and approvals are tuned to the work each team actually does. No generic chatbots. Every agent shows up briefed.
01
63% deflection
Resolve more tickets, keep CSAT climbing, and let your humans focus on the work that actually moves renewals.
02
4.2× faster MTTR
Cut incident MTTR, ship faster, and stop waking your seniors at 3 a.m. for runbook lookups.
03
11h / employee / week
Automate the long tail of work that lives between Jira, Slack, and a half-dozen vendor consoles.
04
+18% forecast accuracy
Reconcile pipelines, forecast more accurately, and give every rep a dedicated assistant that works on their schedule.
How it works
No services engagement, no five-figure onboarding fee. Most teams ship their first production agent in a single sprint, and roll out company-wide on the timeline of their choosing.
01
Single sign-on, channel access, and a connector or two. Most teams are wired up in under an hour.
02
Tell each team's agent what it needs to know: playbooks, tone of voice, escalation contacts. Drag in your knowledge base.
03
Pilot with one team. Watch the dashboard. When the numbers hold, expand company-wide on your timeline.
Trust & compliance
Your prompts, memory, and history never leave your cloud. Every action is attributable to a user, a role, and a timestamp. The procurement conversation is short.
Your data stays in your cloud.
The platform deploys into your own Azure subscription. Prompts, memory, and history never leave your tenant.
Enterprise SSO from day one.
Microsoft Entra ID, SAML, and group-based provisioning are built in. Roles map cleanly to the org chart you already have.
Granular, revocable permissions.
Owner, admin, member, and viewer roles enforced server-side. Permissions on every action, revocable in real time.
An audit trail your CISO will trust.
Tamper-evident, append-only log of every agent action, tool call, and approval. Exportable to your SIEM.
Built for the questions on your security review.
SOC 2 Type II ready, GDPR exports, ISO 27001 path. Region pinning and customer-managed keys on enterprise plans.
Private-by-default deployment.
VNet-attachable with private endpoints. No public ingress required. Bring your own keys, your own DNS, your own perimeter.
Field report · 003
“We rolled it out to Customer Success first. Inside ninety days we deflected sixty-three percent of Tier-1, and our reps got their afternoons back. The audit trail made the security review the shortest meeting of the quarter.”
A · Pilot
Pick one team (Customer Success, Engineering on-call, or Operations) and we'll stand them up alongside your platform owner in two weeks. No commitment until the numbers come in.
B · Enterprise
Dedicated SLAs, custom deployment topology, procurement-friendly paper, and a security review packet ready for your CISO. We co-design the rollout with your platform team.
